How do I return an item?


RT Systems Inc agrees to refund the purchase price of a programming kit not to exceed the MSRP of that product if after reasonable attempts, as evident through e-mail correspondence, phone calls to tech support and records of replacement items shipped to you, a given problem which began within 30 days of the original purchase, is not resolved. Only the latest major version of the RT Systems software will be considered as part of a kit for a return and the RT Systems USB cable must be in use.

The current version RT Systems software works only with the RT Systems USB cable. Failure of the software from use of other cables does not qualify the software for a refund.

The Programming kit must be returned at your expense to RT Systems in salable condition with clear instructions and a copy of the original sales invoice included.

Software and RT Systems USB cable that constitute the kit must be included for a full refund. Software from a kit is not eligible for return without the RT Systems USB cable specific to that kit.

Software delivered electronically is not eligible for a refund once the serial number has been retrieved.

Refunds are processed back to the original credit card. A cash refund cannot be processed for a credit card sale.

Shipping charges are non-refundable.

Contact RT Systems for assistance.