How do I return an item?


RT Systems Inc agrees to refund the purchase price of a programming kit not to exceed the MSRP of that product if after reasonable attempts, as evident through e-mail correspondence, phone calls to tech support and records of replacement items shipped to you, a given problem which began within 30 days of the original purchase, is not resolved. Only the latest major version of the RT Systems software will be considered as part of a kit for a return.

To be eligible for a refund, RT Systems USB cable must be in use. The Version 4 software works only with the RT Systems USB cable. Failure of the software from use of other cables does not qualify the software for a refund.

The Programming kit must be returned at your expense to RT Systems Inc. in saleable condition with clear instructions and a copy of the original sales invoice included.

Software and RT Systems USB cable that constitute the kit must be included for a full refund. Software from a kit is not eligible for return without the RT Systems USB cable specific to that kit.

Software delivered electronically is not eligible for a refund once the serial number has been retrieved.

Refunds are processed back to the original credit card. A cash refund cannot be processed for a credit card sale.

Shipping charges are non-refundable.

Contact RT Systems tech support for assistance.