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Technical Support
Remote Help

Requesting Help from Tech Support

Tech support personnel at RT Systems can connect to your computer to help you quickly and easily.

Help is available during business hours or at a time pre-arranged with tech support for personal attention. We look forward to helping you.

Use a browser that allows you to download and run an executable. Internet Explorer works well for those not familiar with where on their computer other browsers save a downloaded file.

Download and Run the remote control support tool by clicking on the button below.

- A pop-up box for the download will appear.

- Click Run.

- Once the program is running give tech support personnel Your ID from the screen and then click on Start on the Client tab.

Note: On some versions of Windows, the Team Viewer web page cannot be displayed due to missing system files. If you get a "Page cannot be displayed message when you use the button above, use this link to access a download of Team Viewer to use with RT Systems Tech support. Team Viewer Manual Download
Technical Support Hours
Our Technical Support Hours Are:
  • Monday-Friday - 10:00 until 7:00 PM (Eastern Time)
  • Other hours by appointment. E-mail us to set up a day and time.
  • Call 303-586-6510 for personal assistance
You are also welcome to send e-mail to RT Systems for Tech Support.

In your message, please be sure to indicate the radio you are programming, the version number of the software (found under Help | About in the Programmer), and the nature of the problem. We respond to a message as soon as we can.

USB Driver Installation
USB Cable Drivers for RT Systems USB cables .

USB Cable Drivers for the Yaesu SCU-19 and SCU-20
USB cables.

USB-RTS03 Driver Installation

Installation of drivers for the New RTS-03 USB to Serial adapter shown below

Click on the link to install the drivers. Complete the process 2 times for complete installation.

New RTS03 Drivers

Installation of drivers for the Old RTS-03 USB to Serial adapter shown below.

Click on the link to install the drivers.

Old RTS03 Drivers