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|International Post (10-15 days)|
|International Post shipping service uses your postal service to deliver your package. Duties and taxes are your responsibility at the time of delivery.
This service offers tracking for 26 countries. If the country you are shipping to is in the list, you will receive an e-mail with tracking information about 5 days after your order is shipped from our facility. Countries not on this list when using this shipping method do not offer tracking information.
|Do you ship to my country?|
|Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.|
|What are my payment choices?|
|During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.|
|When will my order ship and what are my shipping charges?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.|
|What is the return policy?|
RT Systems Inc agrees to refund the purchase price of a programming kit not to exceed the MSRP of that product if after reasonable attempts, as evident through e-mail correspondence, phone calls to tech support and records of replacement items shipped to you, a given problem which began within 30 days of the original purchase, is not resolved. Only the latest major version of the RT Systems software will be considered as part of a kit for a return.
To be eligible for a refund, RT Systems USB cable must be in use. The Version 4 software works only with the RT Systems USB cable. Failure of the software from use of other cables does not qualify the software for a refund. The Programming kit must be returned at your expense to RT Systems Inc. in saleable condition with an RMA number. Contact RT Systems Tech Support for an RMA number.
Software and RT Systems USB cable that constitute the kit must be included for a full refund. Software from a kit is not eligible for return without the RT Systems USB cable specific to that kit.
Software delivered electronically is not eligible for a refund once the serial number has been retrieved.
Refunds are processed back to the original credit card. A cash refund cannot be processed for a credit card sale.
Shipping charges are non-refundable.
Contact RT Systems tech support for assistance.