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Cable Repair or Replacement
If the program reports back available comports and does not report one with the programming cable attached, check your cable connection and try again. If the cable cannot be located after repeated attempts and there is no doubt of your comport setups (i.e., USB drivers not installed properly) then the cable should be returned for replacement to the address shown. Be sure to review the details on repair and replacement before you send a cable.
RT Systems PO Box 3510 Rapid City, SD 57709
Warranty Repair or Replacement - RT Systems' warranty covers the RT Systems' programming cables for 90 days from the date you purchased the kit. During that time, a cable will be tested and repaired or replaced with no charge to you for that service or for return shipping. You need only submit the cable for testing with a copy of your receipt showing that the purchase was made within the last 90 days.
Out of Warranty Services - RT Systems supports the RT Systems' programming cables at any time whether you are the original owner or not. If your purchase of the programmer was made more than 90 days ago or if you purchased your kit second hand, you are welcome to send a cable for testing and repair. With the cable, please include your return mailing information and $10.00 for handling and return shipping. Failure to send payment will result in a delayed return. You will be contacted by phone, mail or e-mail to make arrangements for that payment. Once payment is received, the repaired cable will be returned to you.
Non-RT Systems Cables - A cable that is returned to RT Systems for repair or replacement that is determined to be something other than an RT Systems Programming cable will be returned to its owner just as it was received. We do not have the facilities to test or repair other cables. These other cables are designed specifically for another application just as the RT Systems cable is designed for programming. A cable from another application (i.e., your camera, PDA, etc) will not work to program your radio.
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USBTester
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